Secure debtor portal
Review your balance and choose a plan.
Verify your identity once, review the balances linked to you, and record a manageable schedule without sharing internal account IDs.
A simpler way forward
- One guided journey
- 2 steps
- Identity verification
- 1 time
- Self-service access
- 24/7
- Internal IDs to copy
- 0
Private and secure
Review your account in two steps
Your verified account carries through each step, so you never need to copy an internal debt or debtor ID.
- Step 1 · Verify
- Step 2 · Choose a plan
Debtor questions
- Is this for real?
- Yes. Use the one-time access token from your Adeva Plus message. Your balances are only shown after that token is verified.
- What if I can't pay right now?
- Choose a schedule that suits your budget. If you are experiencing financial hardship, contact support so collection activity can be reviewed.
- Will this affect my credit?
- Credit reporting depends on your account and applicable Australian rules. Contact support if you need advice about your circumstances.
- Can I pay here?
- Online payment is not included in this initial release. Contact support using your account reference for payment arrangements.
- What if I dispute the debt?
- Contact support with your account reference and the reason for the dispute so the creditor can review it before further action.
Already have a tracking reference?
Open the secure tracking page to review the current balance and collection state.